Shipping and returns

PROCESSING & PRODUCTION TIME

Orders may take up 7 business days to process and produce. This time may increase during sales and holidays. Our products are handmade in and processed in Long Beach, CA by one person

SHIPPING CARRIER & TIME

Once your order has been processed and produced (see above), orders are shipped via first class USPS, which varies between 3-5 business days.  International Shipping now available, please see shipping options at checkout.

PRIORITY/INSURED SHIPPING

We suggest selecting Priority/Insured Shipping. Akashaslair LLC is not liable for any lost or stolen packages during transit and it is the customers responsibility to contact the post office if a package goes missing or arrives damaged.

REDIRECTING ORDERS

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact USPS. Make sure you provide accurate shipping details, as customers are held liable for any fees incurred for orders returned to us for inaccurate delivery information.

TRACKING YOUR ORDER

You will receive an email as soon as your order is being prepared to ship,  tracking information will be provided. Please allow 1-2 days for shipping info to update.

LOST PACKAGE

If your package is lost in transit, please contact your local Postal Service. If you purchased Priority/Insured shipping you can file a claim with USPS, so they can begin the attempt to recover or refund you for the lost package.